Terms and Conditions
Quotes and Warranty
Any quotes are subject to change. SkunKitty Fursuits reserves the right to deny service to anyone. All work is guaranteed for 3 months upon day of item received. Any unauthorized alteration not made by SkunKitty Fursuits voids the warranty. Warranty covers defects of most use of if an item does not fit the wearer. Also covers big popped seams. Only good with valid proof with different pictures from all angles and close ups. Normal wear and tear is not covered by the warranty, as is slight seam pops.
We require all full suit commissioner to complete and send us a duct tape dummy. The better the duct tape dummy is, the better the suit will fit. If you are planning on growing, loosing or gaining weight, or changing any size of your body, wait to make the duct tape dummy until after you have completed your physical change. We will keep future body changes in mind at your request. For example, if you plan on growing before the suit is made, we can make the body larger than your current body size. The tighter the bodysuit fits, the less range of motion you will have.
All customers must be at least 18 years of age before sending any payments. If under 18, a parent or guardian must contact us before we can accept a commission.
We do make suits for minors, although we highly recommend just a mini partial as in: head, tail, and hand paws. Usually fitting to an adult so there is growing room. If you really wish, we will make feet paws and MAYBE a suit for you (being under 18), if your parents/guardians approve.
Allergens, such as cat or dog fur, may be present on the fursuit. If needed, we will wash the suits with a special detergent before shipping to remove as much as possible for an extra $5.
We ask that you do not make any changes to the costume once the price and completion date are set. Any changes made after can cause the price or completion date to change. We will work with you to cover any details before the commission is accepted. Please do not hesitate to ask about changes, as some minor changes will not effect the price or completion time. Changes that will effect price and completion times include, but are not limited to: added colors, added markings, special requests, and anything that requires new materials to be ordered.
Work in Progress Pictures
Skunkitty Fursuits has an Arts Page on Facebook, and we will send you the link to follow for any WIPs! All updates will be posted Monday through Fridays (Unless stated otherwise on said page). Other than that, we will send the customer work in progress pictures as pieces are COMPLETED or as requested. But, please refrain from constant asking. We will get to it when we can.
Shipping in and out of the USA!
Shipping is included in the price for any commission that stays within the contiguous United States. It's usually free shipping, unless stated otherwise. We usually ship with USPS, include insurance with the suit, and have a signature required upon delivery depending. If you would like us sending the item(s) using different shipping, we may ask for a bit more money, depending on the circumstance.
We ship internationally! However with that being said; outside of the US, it will cost more for shipping!
We will ship any international carrier that you request, or will stick to our usual USPS. Once the package leaves the United States, we are no longer responsible for it. Always check with your local laws and customs department before having something mailed to your country. Also, be patient! Large packages may get held up in customs. Delays in international shipping are beyond our control. Also keep in mind that the shipping may get up to or past $100 USD.
Additional information upon payments and shipping out of country can be found -here-
SkunKitty Fursuits requires concept art to begin work on a project. In order for a quote, we require concept art or a detailed description of the fursuit. Concept art may be purchased before a commission is placed for around $10~ for a reference. The fursuit will be made based on the look of the reference. Small differences may be present as the final size and shape of the costume will most likely be slightly differently shaped than the concept art. SkunKitty Fursuits is not responsible for including everything that is not present on the agreed concept art.
We do accept payment plans, see below for details. If payment is not made in full by the time the suit is finished, we will hold onto it for a minimum of 6 months. After that if full payment is not made, we will refund the buyer; minus the price of time spent and price of materials, and sell the fursuit as a pre-mades. We will negotiate special circumstances such as medical emergencies, loss of job, or any financial crisis that is beyond the buyer's control.
Note: We will NOT ship anything until payments are made in full.
For any orders totaling $550 or more: Minimum 10% down payment*, with minimum 10% per month or 50% down payment* and 50% when completed.
The first 10% will NOT be refundable.
For any order between $100 - $550: Minimum 25% down payment*, with minimum 25% per month or 75% down payment* and 25% on completion.
The first 25% will NOT be refundable
For any orders at, and below $100: 75% down payment*, with the other 25% paid before shipping.
25% will NOT be refundable.
All art and plushies must be paid in full.
If the buyer needs payments on pre-made partials or full suits, they may be paid as stated above per price.
Payment methods accepted are as followed:
Paypal - the more safest and preferred method
Google pay/wallet - Safe method no fees
Paying through Facebook messanger - as it goes straight from a card or straight from Paypal.
PAYMENTS THAT ARE 100% NON REFUNDABLE ARE AS FOLLOWED:
Cash - Sent hidden in a 'birthday card', between two pieces of cardboard, or some other hidden way.
Check or Money order - Pretty much same as above
Paying in any sort of gift cards - IF ACCEPTED, very rarely.
Payment plans are usually in place to help the buyer to not missing payments
Skunkitty Fursuites usuaully allow three missed payments, as we understand sometimes money needs to go elsewhere.
We will stay in touch with the buyer and communicate what shall need to be done if the third payment is going to be missed.
Missed payments are a total throughout the whole process, it does not have to be consecutive.
Missed three payments! But I still want to try and get my fursuit, anything I can do?!
If you missed three payments in general, there is a chance to keep going. Any payment missed would result in a 15$ - 50$ add on to whatever the total was.
The total you owe was $550. You already paid $250, yet you missed a payment in February, March, and and July. If you would like to continue, $25 would be added on the total. Making the new total $575 instead of $550.
Something would have to be paid before the end August. If you pay in August and miss any other month, another $25 would be added, making the total $600, etcetera.
SkunKitty Fursuits WILL NOT touch your fursuit until either the payments start going more smoothly OR you fursuit has been paid off.
For rush orders, one must still give at least two months in advance. Paying $100 extra will give the rush order better status. The rush ordering will make SkunKitty Fursuits ONLY focus on said order, any other commission type will be put on hold until the rush order is completed. If we are not able to complete said order before the due date; SkunKitty Fursuits will be giving $50 (Or however far we are to completion) back to the customer.
We have a priority system as well based on how you pay, independent of total cost. If you pay 100% of the total price, your product will have #1 priority, doing the 50% payments will give #2 priority, and a month-by-month payment will give you #3 priority. We will be fair to everyone and give time to everyone, but the more you pay up front the quicker your suit will be done.
If other customers are paying the same 10%, 50%, or 100% as you, then we will work on like items at the same time.
EXAMPLE: Every person will have their hands worked out, everyone will have their heads worked on in the group... ect.
If work has already been started, the above stated payment is non-refundable, or as communicated through Skunkitty Fursuits. Depending how much was paid versus how much progress was made.
If the fursuit is close to finish, 50% of said payment of whatever the cost shall be non-refunded.
In order to legitimize a claim, we ask the buyer to send us a picture of supposed defect. If a picture is not supplied, we will not agree to a refund or repair. If the pictures look like you've already messed with anything, that voids any warranty of receiving any type of refund. If a picture is supplied and we see that it is a defect from producing the fursuit, we will give the buyer two choices:
1. Return it at our expense and we will fix it.
2. Process a refund at up to no more than 25% of the total cost. Depending on what's wrong.
If we send the buyer Work-In-Progress pictures and their replies are similar to "Good", "Love it", "Like it", etc. and then when they receive the product and demands a refund because they don't like the way it looks or the colors are off, we will refuse a refund. We will attempt to send you as many angles beforehand. If you do not point out any errors about appearance or any complaints on how it looks from these pictures, we will assume it is good. We would rather take the extra time to fix these mistakes before sending them to you.
Note: ALL refunds REQUIRE a picture from the buyer to legitimize the claim.
Anything agreed upon by both parties in writing, including email, is a binding contract. By accepting a commission from SkunKitty Fursuits, you agree upon all terms of service. SkunKitty Fursuits stores digital copies of all communication for our records, and we advise you to do the same. Also it's a good idea to take a photo of the Terms, just in case they change over the time you are commissioning us.
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